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Privacy Policy

Effective date: 1 January 2026

ACE Publishing (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal data. If you purchase our products on Amazon or TikTok Shop, your order, payment, shipping, and account data are processed under those platforms’ privacy policies. We do not receive your full payment details from those marketplaces.

 

1. Who we are

ACE Publishing
Contact: info@ACE-Publishing-UK.com
 

 

2. Personal data we collect

We collect only what is needed for the purposes below.

  • Website usage data
    IP address, device and browser type, pages viewed, referral source, time on page, and general location based on IP. Collected through cookies and analytics.

  • Contact and support
    Name, email address, message content, and any attachments when you contact us.

  • Newsletter and updates
    Name and email address if you subscribe. You can unsubscribe at any time using the link in our emails.

  • Social media interactions
    Handles and message content if you contact us via our official accounts.

  • Marketplace metadata
    Limited order references and non-sensitive information shared by Amazon or TikTok Shop so we can help with product support. We do not receive card details.

We do not intentionally collect special category data. Please avoid sending sensitive information in free text fields.

 

3. How we use your data and legal bases

  • Operate and secure our website
    Diagnose issues, prevent abuse, and improve performance.
    Legal basis: Legitimate interests.

  • Respond to enquiries
    Provide customer support and product information.
    Legal basis: Legitimate interests or contract performance if your query relates to a purchase.

  • Send newsletters and updates
    Only if you opt in. You can opt out at any time.
    Legal basis: Consent.

  • Analytics and improvement
    Understand content performance and improve user experience.
    Legal basis: Consent where required for analytics cookies. Legitimate interests for essential cookies.

  • Compliance and enforcement
    Record keeping, legal claims, and regulatory requirements.
    Legal basis: Legal obligation and legitimate interests.

 

4. Cookies and analytics

We use essential cookies that are required for the site to function. With your consent we may use analytics cookies to understand site usage. You can change your cookie preferences through the cookie banner or your browser settings. If we use third party analytics such as Google Analytics, those providers place cookies and process usage data. See Section 6 for our processors.

 

5. How long we keep your data

  • Contact enquiries: up to 24 months after the last correspondence

  • Newsletter data: until you unsubscribe or your email bounces

  • Analytics data: as per the analytics tool retention setting, typically 14 to 26 months

  • Records required by law: as long as legally required

We delete or anonymise data when it is no longer needed.

 

6. Who processes your data

We share data only with trusted service providers who act on our instructions.

  • Web hosting and security
    To run the site and keep it secure.

  • Email service provider
    For contact replies and newsletter delivery.

  • Analytics provider
    For aggregated usage reporting.

  • Marketplace platforms
    Amazon and TikTok Shop process your orders. They are separate controllers of your order and payment data.

We do not sell personal data.

 

7. International transfers

Some providers may process data outside the UK or EU. Where that happens, we rely on lawful transfer mechanisms such as adequacy regulations or standard contractual clauses. You can contact us for details.

 

8. Your rights

Subject to law, you have the right to:

  • Access your personal data

  • Rectify inaccurate data

  • Erase your data

  • Restrict processing

  • Object to processing based on legitimate interests

  • Data portability where applicable

  • Withdraw consent at any time for activities based on consent

To exercise these rights, email info@ACE-Publishing-UK.com. We may need to verify your identity before responding.

If your purchase was made on Amazon or TikTok Shop, contact that platform to exercise rights related to your order and account data.

 

9. Children

Our website and products are intended for adults. We do not knowingly collect data from children. If you believe a child has provided us personal data, contact us and we will delete it.

 

10. Security

We use reasonable technical and organisational measures to protect your data, including TLS encryption in transit, access controls, and least-privilege access. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

 

11. Links to other sites

Our site may link to external websites. Those sites have their own privacy policies and we are not responsible for their content or practices.

 

12. Changes to this policy

We may update this policy to reflect changes in our practices or the law. The updated version will show a new effective date. We recommend checking this page periodically.

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13. How to contact us and complain

Questions or requests: info@ACE-Publishing-UK.com

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